Good quality sweatshirt, but the communication and shipping times were truly poor. As soon as I placed the order, I realized I had made a mistake, so I immediately tried to contact them. I sent more than 20 emails but did not receive a single response. Additionally, for just two sweatshirts, I had to wait more than a month.
Very high quality hoodie. Beautiful stitching!
My only complaint is the writing I had added to the sleeves are at the bottom by the cuff, instead of down the forearm like I expected it to be.
Not a huge complaint tho
Didn't send any draft regarding the design, didn't answer any E-mail when I wanted to cancel the order. They sent the shirt even though I tried to cancel the order and now won't answer the E-mails regarding a return adress.
Don't buy anything from here, don't expect any customer service, don't expect them to follow their own policies and don't expect them to answer any E-mails.
Please give me the return adress and issue a refund
I have not received my order. No communication when trying to reach out.
Never received my order. Absolutely no communication from company. I spent over $250.
This was purchased 12/11 and still have not received item with no updates, no response from support or anything from this company.
My experience with Zaotify has been terrible.
I have not received my order. I ordered for Christmas gifts and never arrived. I placed my order almost a month ago (December 11th)
Despite several emails to Zaotify customer service, I never received a response and still have not received my order.
I would like a full refund of my money at this point.
Very cute! The embroidery was a nice touch
Do NOT order from them! Save yourself and your money! I got shipped an entirely wrong sweater, literally completely wrong. Wasn’t even the one I customized. They don’t send you a “preview” of the item you customize (as stated on their website). Took almost a month to ship the WRONG sweater. Never had a proper tracking number. Save yourself and DO NO BUY FROM THEM! Waste of $70+. Contacted the company for refund 3 times to no response!
Still waiting for it to arrive. Starting to think I've been conned. Shame because it was meant to be a Christmas gift
Paid for this add on among other things but is completely missing from the hoodie. Only got smaller dog head on left chest. That's it!
Which is not the format I ordered. Additional add ons also paid for but nothing to show for.
Was never even given the opportunity to review the dog design before the
hoodie was created and sent like their website says will happen. Dog's head isn't 100% correct. Zaotify has not responded to email or direct message through their website.
My order finally arrived after over a month. No preview of was given of the sweatshirt (as was promised on my initial order) otherwise I wouldn't have ordered what I recieved. The font and sizing was not what I designed and when I requested a preview multiple times, I received no response. They do not respond to customer service emails at all and are do not provide a quality product especially for the price. Very frustrated with this company and would not recommend them at all.
Horrible. I ordered 5 personalized items. 3 of the 5 did not follow instructions. No response from seller after multiple attempts.
Spelled name wrong and used wrong image. Not returning any messages.
My item still hasn't arrived and I have sent multiple emails to your customer service team with no response. I ordered this weeks ago as a gift for the holidays and it looks like I won't have it in time. This request for feedback is appreciated but poorly timed if you are not going to get my order here on time or bother to respond to my questions relating to a preview of my product or the shipping time. I will not be ordering anything from this company again and will likely leave a poor review online.
Specifications on details did not come as ordered (i.e. font thread color), sweatshirt feels rough to the touch, and thread flyaways were found in stitching.
After our beloved dog passed away, I ordered sweatshirts for my family as a comforting keepsake. But things didn’t go as planned. Our order was delayed for weeks, and when it finally arrived, one sweatshirt had a mix-up with the embroidery half way down the torso instead of the left front chest as ordered. The most frustrating part was the lack of communication. I’ve tried reaching out multiple times, but I’ve only received slow or no responses. Despite the two beautiful sweatshirts we received, the experience with the misprint and lack of communication about fixing the problem since we emailed a week and a half ago has been frustrating and has made me hesitant to buy from them again.
The shirt was a gift and came out cute....but it was missing the additional floral/plant wreath I paid to have around the pets heads on the front of the shirt.
Was disappointed that my order wasn't correct for my friend.
I paid extra for the flower/wreath details around the pets faces...but the shirt came and didn't have the flowers. Just plain faces, I specifically went with this brand to have that extra detail. I'm disappointed as this was a gift for a good friend.
i paid extra for 3-5 day shipping. it took over a month to arrive and was very bad quality when it did.
emailed the business twice and never got a response.
I ordered a sweatshirt with custom embroidery. I was not contacted to review and approve the draft before being created, and the size of the received item is completely incorrect (Large instead of Small).
Happy to reconsider my review if Zaotify answers my email about receiving a correct product (no replies in the last 20 days)
Im very upset about this purchase. I bought this before christmas for a gift for my sister and at first, customer service was nice and trying to help with me being satisfied with my order. A day or teo before christmas i asked for confirmation that it was being made, got sent a chat back saying “ Hi working on the new painting😂” emoji and all which made me confused and worried. as expected, i never heard back from customer service about my order which leads me to believe it was all a scam and they waited until right after christmas to stop responding. i have sent countless emails and texts through the online chat to no resolution. AND it certainly does not help that my package was “shipped for delivery” the day after my order which i thought was suspicious because i hadn't received the rough draft of the embroidery. i got told by chat that they mistaked my order and thought it was another one, no idea what the has to do with my tracking number??? my tracking # is attached to me address, so even if they put someone elses order in my bag and shipped by accident, it would have arrived to my house with contents i didn't purchase but alas, no package, no tracking number & the tracking number i do have, says my package has been in Hialeah Florida for 2 weeks now. stay away from this company, this is beyond ridiculous and i WILL be disputing and contacting BBB if this goes completely unresolved. BEWARE!!!
i never received my package! i even paid for express 3-5 day shipping and it has been over 2 weeks. i emailed customer support and haven’t gotten a response yet. not happy
The outcome of the product is nice. Looks good - exactly like the picture provided beforehand. The customer support let give feedback and adjusted the picture accordingly. The only downside I think is the embroidered part. It looks weird at some points and is mixing colors (but it's not a real problem it still looks nice)